(630) 359-5290

FAQ

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Below FAQ are some common concerns of our clients before purchasing the theme.

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Please browse our common FAQs to the right..

If your question wasn't answered, drop us an email and we will get back to you within 20-36 hours!

FAQs

What are your customer service hours?

Our customer service representatives are standing by to assist Monday-Friday 9am-5pm ; We are closed on Saturdays and Sundays.

Can I pickup my order directly from the warehouse?

Yes! We are happy to offer a pickup service to our local clients.

What payments methods are available online?

We accept all major credit cards online, including VISA, MasterCard, American Express and Discover.

What is your return policy?

You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error.

Is shipping included in the item price?

No, shipping charges are not included in item prices. Shipping is calculated during checkout. In state (Florida) $15 flat rate. Out of State $20 flat rate.

Can I place an order over the phone?

Yes! Please call (941) 444-9465. Our representatives are happy to assist with any questions you may have.

Contact Us

542 W Factory Road, Addison IL 60101

(630) 359-5290

Info@KratomRootsWholesale.com

(331) 243-7687

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The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.

***Products on this site contain a value of 0.3% THC or less***

This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)